Shipping policy

Last Updated: September 11, 2026

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order ships.

Please note: Orders placed on weekends or holidays will be processed on the next business day.

Domestic Shipping (United States)

Standard Shipping (5-7 Business Days)

  • USPS Ground Advantage, calculated at checkout by weight and distance (up to $7.99)
  • FREE on orders of $60 or more
  • Delivered via USPS

Where We Ship

We currently ship within the United States only, including P.O. Boxes and military addresses. We are not shipping internationally at this time.

Order Tracking

Once your order ships, you'll receive:

  • A shipping confirmation email with tracking number
  • Ability to track your package on the carrier's website
  • Email updates when your package is out for delivery

Use the tracking link in your shipping confirmation email to follow your package.

Shipping Address Changes

If you need to change your shipping address, contact us immediately at orders@nvushearts.com. We can only modify addresses before the order ships. Once shipped, we cannot redirect packages.

P.O. Boxes & Military Addresses

P.O. Boxes: We ship to P.O. Boxes via USPS Ground Advantage, the same service and rate as every other US address.

Military (APO/FPO/DPO): We proudly ship to military addresses at standard domestic rates. Please allow 2-3 weeks for delivery to military addresses.

Delivery Issues

Lost or Stolen Packages

If tracking shows your package was delivered but you haven't received it:

  • Check with neighbors or building management
  • Look around your delivery location (porches, garages, back doors)
  • Contact your local post office or carrier
  • Wait 24 hours (packages are sometimes marked delivered early)
  • Contact us at support@nvushearts.com if still missing after 24 hours

Damaged Packages

If your package arrives damaged, please:

  • Take photos of the damaged packaging and items
  • Contact us within 7 days of delivery at support@nvushearts.com
  • We'll make it right with a free replacement or a full refund — your choice

Holidays & Peak Seasons

During peak seasons (Black Friday, Christmas, etc.) and holidays, processing and shipping times may be extended. We recommend ordering early to ensure timely delivery.

Holiday order deadlines for guaranteed delivery before Christmas will be posted on our homepage in early December.

Questions About Shipping?

Contact our support team:

  • Email: orders@nvushearts.com
  • Support: support@nvushearts.com